Puranjay Savar Mattas
8176118c0f
- README.md: Product overview + issue tracker landing - SECURITY.md: Responsible disclosure policy - CODE_OF_CONDUCT.md: Community guidelines - CONTRIBUTING.md: How to contribute - SUPPORT.md: Comprehensive support guide - Issue templates: Bug, feature, support, docs, security All references updated to evercatch.dev domain.
53 lines
1.1 KiB
Markdown
53 lines
1.1 KiB
Markdown
---
|
|
name: ❓ Support Request
|
|
about: Get help with using Evercatch
|
|
title: '[SUPPORT] '
|
|
labels: question
|
|
assignees: ''
|
|
---
|
|
|
|
## Issue Summary
|
|
<!-- Brief description of what you need help with -->
|
|
|
|
## What I'm Trying to Do
|
|
<!-- Describe your goal -->
|
|
|
|
## What I've Tried
|
|
<!-- List what you've already attempted -->
|
|
|
|
1.
|
|
2.
|
|
3.
|
|
|
|
## Account Information
|
|
- **Email**: (your account email)
|
|
- **User ID** (if known):
|
|
- **Subscription Tier**: Sandbox / Indie / Studio / Enterprise
|
|
|
|
## Relevant Documentation
|
|
<!-- Links to docs you've read -->
|
|
- [ ] I've searched [docs.evercatch.dev](https://docs.evercatch.dev)
|
|
- [ ] I've checked [existing issues](../../issues)
|
|
- [ ] I've reviewed the [API docs](https://docs.evercatch.dev/api)
|
|
|
|
## Error Messages
|
|
<!-- If applicable, paste any error messages -->
|
|
```
|
|
Paste error here
|
|
```
|
|
|
|
## Questions
|
|
1.
|
|
2.
|
|
|
|
## Screenshots
|
|
<!-- If applicable, add screenshots -->
|
|
|
|
---
|
|
|
|
**💡 TIP:** Before opening a support ticket, check:
|
|
- [Documentation](https://docs.evercatch.dev)
|
|
- [API Reference](https://docs.evercatch.dev/api)
|
|
- [Existing Issues](../../issues)
|
|
- [Status Page](https://status.evercatch.dev)
|