96 lines
2.2 KiB
YAML
96 lines
2.2 KiB
YAML
name: ❓ Support Request
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about: Get help with using Evercatch
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title: '[SUPPORT] '
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labels: ['question']
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body:
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- type: markdown
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attributes:
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value: |
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**💡 Before opening a ticket, please check:**
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[Documentation](https://docs.evercatch.dev) · [API Reference](https://docs.evercatch.dev/api) · [Existing Issues](../../issues) · [Status Page](https://status.evercatch.dev)
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- type: textarea
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id: summary
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attributes:
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label: Issue Summary
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description: Brief description of what you need help with.
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placeholder: I need help with...
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validations:
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required: true
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- type: textarea
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id: goal
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attributes:
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label: What I'm Trying to Do
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description: Describe your goal.
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placeholder: My goal is to...
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validations:
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required: true
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- type: textarea
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id: tried
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attributes:
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label: What I've Tried
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description: List what you've already attempted.
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placeholder: |
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1.
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2.
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3.
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validations:
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required: true
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- type: input
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id: email
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attributes:
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label: Account Email
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placeholder: you@example.com
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- type: input
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id: user-id
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attributes:
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label: User ID (if known)
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placeholder: usr_...
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- type: dropdown
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id: tier
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attributes:
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label: Subscription Tier
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options:
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- Sandbox (Free)
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- Indie
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- Studio
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- Enterprise
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validations:
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required: true
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- type: checkboxes
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id: docs-checked
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attributes:
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label: Relevant Documentation
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description: Please confirm you've checked these resources.
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options:
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- label: I've searched [docs.evercatch.dev](https://docs.evercatch.dev)
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- label: I've checked [existing issues](../../issues)
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- label: I've reviewed the [API docs](https://docs.evercatch.dev/api)
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- type: textarea
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id: errors
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attributes:
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label: Error Messages
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description: If applicable, paste any error messages.
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render: shell
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- type: textarea
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id: questions
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attributes:
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label: Questions
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placeholder: |
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1.
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2.
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- type: textarea
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id: screenshots
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attributes:
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label: Screenshots
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description: If applicable, describe or attach screenshots.
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