---
name: ❓ Support Request
about: Get help with using Evercatch
title: '[SUPPORT] '
labels: question
assignees: ''
---

## Issue Summary
<!-- Brief description of what you need help with -->

## What I'm Trying to Do
<!-- Describe your goal -->

## What I've Tried
<!-- List what you've already attempted -->

1. 
2. 
3. 

## Account Information
- **Email**: (your account email)
- **User ID** (if known): 
- **Subscription Tier**: Sandbox / Indie / Studio / Enterprise

## Relevant Documentation
<!-- Links to docs you've read -->
- [ ] I've searched [docs.evercatch.dev](https://docs.evercatch.dev)
- [ ] I've checked [existing issues](../../issues)
- [ ] I've reviewed the [API docs](https://docs.evercatch.dev/api)

## Error Messages
<!-- If applicable, paste any error messages -->
```
Paste error here
```

## Questions
1. 
2. 

## Screenshots
<!-- If applicable, add screenshots -->

---

**💡 TIP:** Before opening a support ticket, check:
- [Documentation](https://docs.evercatch.dev)
- [API Reference](https://docs.evercatch.dev/api)
- [Existing Issues](../../issues)
- [Status Page](https://status.evercatch.dev)