name: ❓ Support Request
about: Get help with using Evercatch
title: '[SUPPORT] '
labels: ['question']
body:
  - type: markdown
    attributes:
      value: |
        **💡 Before opening a ticket, please check:**
        [Documentation](https://docs.evercatch.dev) · [API Reference](https://docs.evercatch.dev/api) · [Existing Issues](../../issues) · [Status Page](https://status.evercatch.dev)

  - type: textarea
    id: summary
    attributes:
      label: Issue Summary
      description: Brief description of what you need help with.
      placeholder: I need help with...
    validations:
      required: true

  - type: textarea
    id: goal
    attributes:
      label: What I'm Trying to Do
      description: Describe your goal.
      placeholder: My goal is to...
    validations:
      required: true

  - type: textarea
    id: tried
    attributes:
      label: What I've Tried
      description: List what you've already attempted.
      placeholder: |
        1.
        2.
        3.
    validations:
      required: true

  - type: input
    id: email
    attributes:
      label: Account Email
      placeholder: you@example.com

  - type: input
    id: user-id
    attributes:
      label: User ID (if known)
      placeholder: usr_...

  - type: dropdown
    id: tier
    attributes:
      label: Subscription Tier
      options:
        - Sandbox (Free)
        - Indie
        - Studio
        - Enterprise
    validations:
      required: true

  - type: checkboxes
    id: docs-checked
    attributes:
      label: Relevant Documentation
      description: Please confirm you've checked these resources.
      options:
        - label: I've searched [docs.evercatch.dev](https://docs.evercatch.dev)
        - label: I've checked [existing issues](../../issues)
        - label: I've reviewed the [API docs](https://docs.evercatch.dev/api)

  - type: textarea
    id: errors
    attributes:
      label: Error Messages
      description: If applicable, paste any error messages.
      render: shell

  - type: textarea
    id: questions
    attributes:
      label: Questions
      placeholder: |
        1.
        2.

  - type: textarea
    id: screenshots
    attributes:
      label: Screenshots
      description: If applicable, describe or attach screenshots.