DOCS: Updated the Issue templates to YAMLs for form like issue entry

.gitea/issue_template/support_request.yml

@@ -0,0 +1,95 @@
+name: ❓ Support Request
+about: Get help with using Evercatch
+title: '[SUPPORT] '
+labels: ['question']
+body:
+  - type: markdown
+    attributes:
+      value: |
+        **💡 Before opening a ticket, please check:**
+        [Documentation](https://docs.evercatch.dev) · [API Reference](https://docs.evercatch.dev/api) · [Existing Issues](../../issues) · [Status Page](https://status.evercatch.dev)
+
+  - type: textarea
+    id: summary
+    attributes:
+      label: Issue Summary
+      description: Brief description of what you need help with.
+      placeholder: I need help with...
+    validations:
+      required: true
+
+  - type: textarea
+    id: goal
+    attributes:
+      label: What I'm Trying to Do
+      description: Describe your goal.
+      placeholder: My goal is to...
+    validations:
+      required: true
+
+  - type: textarea
+    id: tried
+    attributes:
+      label: What I've Tried
+      description: List what you've already attempted.
+      placeholder: |
+        1.
+        2.
+        3.
+    validations:
+      required: true
+
+  - type: input
+    id: email
+    attributes:
+      label: Account Email
+      placeholder: you@example.com
+
+  - type: input
+    id: user-id
+    attributes:
+      label: User ID (if known)
+      placeholder: usr_...
+
+  - type: dropdown
+    id: tier
+    attributes:
+      label: Subscription Tier
+      options:
+        - Sandbox (Free)
+        - Indie
+        - Studio
+        - Enterprise
+    validations:
+      required: true
+
+  - type: checkboxes
+    id: docs-checked
+    attributes:
+      label: Relevant Documentation
+      description: Please confirm you've checked these resources.
+      options:
+        - label: I've searched [docs.evercatch.dev](https://docs.evercatch.dev)
+        - label: I've checked [existing issues](../../issues)
+        - label: I've reviewed the [API docs](https://docs.evercatch.dev/api)
+
+  - type: textarea
+    id: errors
+    attributes:
+      label: Error Messages
+      description: If applicable, paste any error messages.
+      render: shell
+
+  - type: textarea
+    id: questions
+    attributes:
+      label: Questions
+      placeholder: |
+        1.
+        2.
+
+  - type: textarea
+    id: screenshots
+    attributes:
+      label: Screenshots
+      description: If applicable, describe or attach screenshots.